STANDARD OPERATING PROCEDURE

Standard operating procedure (SOP) is a document consisting of step by step information on how to execute a task. It is a set of written instructions that document a routine or repetitive activity which is followed by an organization.

It is very important to have documented procedures because this enhances the value of an organization. It shows professional organization which is process driven. Process driven organizations create a higher level of confidence amongst the customers.

The development and use of SOPs provides individuals with the information to carry out the operations correctly and always in the same manner. By helping to perform a job properly SOPs are intended to be specific to the organization or facility whose activities are described. They describe the activities necessary to complete tasks in accordance with industry regulations, process discipline, local laws or the organizational's own internal standards.

The details in an SOP standardize the process and provide step-by-step how-to instructions that enable anyone within the organization to perform the task in a consistent manner. The SOP document serves as an instructional resource that allows employees to act without asking for directions, reassurance, or guidance. The step-by-step written procedure can also help to hold the employees accountable because employee expectations are documented and their actions can be measured against the SOP.

If not written correctly, SOPs are of limited value. In addition, the best written SOPs will fail if they are not followed.

That is why it is important to get a professional to create your SOP. Mullings Business Services will provide the following:

· Have your Standard Operating Procedures expertly mapped down to the procedural level using our best practice.

· Improve knowledge retention to respond to the challenges of “baby boom” generation retirement and through periods of employee turnover.

· Augment your employee training materials with detailed process maps that will walk them through their daily tasks.

· Accelerate the transition to Workflow with clearly mapped processes.

· Enhance corporate governance, risk management, and compliance (GRC) with visible audit trails by defining Roles and process ownership down to the procedural level. Contact us for more information